Question 1

Please tell me about the Segregated Accounts and Investor Protection Fund.

Accepted Answer

Regarding Segregated Account Management

Financial instrument business operators are legally obligated to manage the money, stocks, bonds, investment trusts, and other securities entrusted to them by their customers separately from the assets of the financial instrument business operator itself. This is called "segregated management" of customer assets.

Proper segregated management ensures that even if a financial instrument business operator goes bankrupt, customer assets will remain unaffected, and money and securities will be reliably returned to the customer.

Japan Securities Dealers Association: Regarding Segregated Account Management

Regarding the Investor Protection Fund

Financial instrument business operators are required to join the Investor Protection Fund, and AlpacaJapan Co., Ltd. is a member of the "Japan Investor Protection Fund."

In the unlikely event that a financial instrument business operator goes bankrupt and there are deficiencies in segregated management, making it impossible to return customer assets, the "Japan Investor Protection Fund" will compensate up to 10 million yen per person.

Japan Investor Protection Fund Website
https://jipf.or.jp/

Question 2

I'd like to know the transaction fees.

Accepted Answer

There are no transaction fees or exchange fees for trading with Woodstock/AlpacaJapan Co., Ltd.

There are also no balance fees or withdrawal fees.

For details, please refer to the pre-contractual disclosure document provided by AlpacaJapan Co., Ltd.

Question 3

Why is the amount I can withdraw less than my wallet balance?

Accepted Answer

The proceeds from the sale of US stocks will be reflected in your withdrawable balance on the later of the following two domestic business days (the domestic trade date) or the US settlement date (the US settlement date).

Furthermore, if you have a completed sell order before the domestic settlement date, the withdrawable balance may be lower than the actual settlement amount due to the collection of taxes (capital gains tax) in your specified account.

Once the domestic settlement date arrives, the amount of tax to be collected or refunded will be finalized and reflected in your withdrawable balance.

However, if the domestic settlement date is the first business day of the month, the reflection in your withdrawable balance will occur on the next business day (the second business day of the month).

Please also refer to the "About Withdrawals" section on the Alpaca Securities website.

https://sec.alpaca.ai/guide/common/about-withdrawal/

Question 4

I want to withdraw the money I received from selling my items.

Accepted Answer

To withdraw funds, tap the "Withdrawal" button on the wallet screen and follow these steps to request a withdrawal:

Wallet > Enter withdrawal amount > Tap the "Confirm Input" button > Tap "Request Withdrawal"

*There may be times when the available withdrawal amount is less than your wallet balance. For details, please refer to "Why is the available withdrawal amount less than my wallet balance?"

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