FAQ
FAQ
Answers to frequently asked questions from our customers.
Account Opening Process
- Where can I open an account?
- I don't know my login ID or password.
- Can I open an account without using the app?
- What security measures are in place for managing personal information?
- Can I transfer funds from another securities account?
- I already have an account with another securities company, but do I need to open an account with AlpacaJapan Co., Ltd. in order to buy stocks using the Woodstock app?
- How will I be notified when my account has been opened?
- I applied to open an account, but can I check its current status?
- Is it possible to temporarily save verification documents and entered information?
- Can I open a specific type of account?
- Can I open a NISA account?
- Is it possible to open a bank account even if I live overseas?
- I am a foreign national; is it possible to open a bank account?
- At what age can I open a bank account?
- Please tell me which kanji characters are allowed for names and addresses.
- How long does the account opening application process take?
- How long does it take to open an account?
- What do I need to open an account?
- What are the requirements for applying to open an account?
- Please tell me the specific steps for opening an account.
- Is a My Number Card required to open an account?
- How do I add my My Number Card to Apple Wallet?
- Could you please explain the relationship between Woodstock and AlpacaJapan Co., Ltd.?
- I would like to know about measures to prevent unauthorized access to securities accounts.
Securities Tax System and Specific Accounts
About transactions
- I'd like to know the transaction fees.
- Why is the amount I can withdraw less than my wallet balance?
- I want to withdraw the money I received from selling my items.
- In which wallet can I check my dividend payments?
- What is unfair trade?
- Please tell me about the Segregated Accounts and Investor Protection Fund.
- I would like to know the login ID and password required for the AlpacaJapan Co., Ltd. website.
- I'd like to know the recommended operating environment.
- Where can I make a payment?
- I would like to know the deposit fee.
- Is quick deposit possible?
- Please tell me the time when deposits can be made.
- When will the payment be reflected in my account?
- Is it possible to deposit dollars?
- I don't know how to withdraw my funds.
- What are the minimum and maximum withdrawal amounts?
- I would like to know the withdrawal fee.
- Please tell me the withdrawal hours.
- Can I withdraw the money in US dollars?
- I would like to change the account to which I receive withdrawals.
- When will the withdrawal be credited?
- I would like to inquire about my assets.
- Where can I buy stocks?
- How much money do I need to buy stocks?
- What does it mean to buy shares of less than one share (fractional shares, odd lots)?
- Are there any restrictions on selling the item?
- Why can't I purchase the full amount I ordered?
- What should I do if I want to sell the stocks I own?
- Please tell me about the trading hours.
- Is after-hours trading possible?
- Are there any restrictions on orders placed during after-hours trading?
- Could you please explain how to place an order during after-hours trading?
- Are limit orders placed during after-hours trading still valid after the market opens for regular trading?
- Please tell me about trading prices in after-hours trading.
- What is 24-hour trading?
- Are the fees for after-hours trading different from those during normal trading hours?
- If a trade is made late at night Japan time, what will the settlement date (delivery date) be?
- Are there any system maintenance periods during 24-hour trading?
- What is instant ordering?
- Is it possible to conduct transactions via API?
- Can I do margin trading?
- What are the risks associated with after-hours trading compared to regular trading hours?
- Are there any additional procedures or applications required to conduct after-hours trading?
- What is cash settlement?
- Why is the amount deposited into my wallet less than the amount I sold?
Change customer information
- I would like to close my trading account.
- Please tell me about inheritance procedures.
- Could you tell me about the Certified Investor System?
- I'm going abroad. Can we continue our business relationship?
- Can I transfer my account from another securities company?
- How do I go about changing my registration information?
How to use the app
- Have social media features like timelines been removed?
- What is the search tab?
- What is the Home tab?
- What is live trading?
- Please tell me the source of the data used in the chart.
- I'd like to know about the stock price and percentage change displayed on the chart.
- I would like to know about stock prices and volatility in the pre-market, after-market, and overnight markets.
- How is unrealized profit and loss (Unrealized P&L) calculated?
- How is the Realized Profit and Loss (P&L) calculated?
- I would like to verify my registration information.
- What is the average acquisition cost?
- Where can I inquire about my assets?
- Where can I find information about the stocks I've ordered?
- Where can I buy stocks?
- I would like to inquire about my assets.
- I would like to change the account to which I receive withdrawals.
- I would like to know the withdrawal fee.
- I don't know how to withdraw my funds.
- When will the payment be reflected in my account?
- Is quick deposit possible?
- Where can I make a payment?
- Please tell me how to set up biometric authentication (iOS/Android).
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Last updated: May 20, 2026 03:46