Question 1

I would like to know the login ID and password required for the AlpacaJapan Co., Ltd. website.

Accepted Answer

When logging into the AlpacaJapan Co., Ltd. website, you will need to enter your "Login ID (email address)" and "Login Password."

For those who have been using our services since before August 2024, please log in using your 4-digit alphanumeric ID + 4-digit number, or the email address you use to log in to Woodstock.

If you opened an account after August 2024, please log in using your email address. You will also be required to set a password upon your first login.

AlpacaJapan Co., Ltd. strictly manages login passwords using the auth0 service, and we are unable to provide inquiries or changes through our customer support center. Please manage your password responsibly. We cannot be held responsible for any damages incurred as a result.

Question 2

I'd like to know the transaction fees.

Accepted Answer

There are no transaction fees or exchange fees for trading with Woodstock/AlpacaJapan Co., Ltd.

There are also no balance fees or withdrawal fees.

For details, please refer to the pre-contractual disclosure document provided by AlpacaJapan Co., Ltd.

Question 3

Why is the amount I can withdraw less than my wallet balance?

Accepted Answer

The proceeds from the sale of US stocks will be reflected in your withdrawable balance on the later of the following two domestic business days (the domestic trade date) or the US settlement date (the US settlement date).

Furthermore, if you have a completed sell order before the domestic settlement date, the withdrawable balance may be lower than the actual settlement amount due to the collection of taxes (capital gains tax) in your specified account.

Once the domestic settlement date arrives, the amount of tax to be collected or refunded will be finalized and reflected in your withdrawable balance.

However, if the domestic settlement date is the first business day of the month, the reflection in your withdrawable balance will occur on the next business day (the second business day of the month).

Please also refer to the "About Withdrawals" section on the Alpaca Securities website.

https://sec.alpaca.ai/guide/common/about-withdrawal/

Question 4

I want to withdraw the money I received from selling my items.

Accepted Answer

To withdraw funds, tap the "Withdrawal" button on the wallet screen and follow these steps to request a withdrawal:

Wallet > Enter withdrawal amount > Tap the "Confirm Input" button > Tap "Request Withdrawal"

*There may be times when the available withdrawal amount is less than your wallet balance. For details, please refer to "Why is the available withdrawal amount less than my wallet balance?"

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