Question 1

What should I do if I don't receive the email?

Accepted Answer

If you are not receiving emails from Woodstock Co., Ltd. / AlpacaJapan Co., Ltd., please check the following possibilities:

If you are using a mobile phone carrier email address:
If the part of your email address after the "@" symbol is docomo.ne.jp, ezweb.ne.jp, au.com, softbank.ne.jp, etc., emails may not be delivered due to your mobile phone carrier's spam filter settings. Please configure your settings to allow emails from Woodstock Co., Ltd. / AlpacaJapan Co., Ltd.

For docomo users:
https://www.docomo.ne.jp/info/spam_mail/domain/

For au users:
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/

For softbank users:
https://www.softbank.jp/mobile/support/mail/antispam/spammailfilter/

For more details, please refer to the AlpacaJapan Co., Ltd. user guide.

https://sec.alpaca.ai/guide/common/faq/email-nondelivery/

Question 2

I've forgotten my login ID and password.

Accepted Answer

[About logging into the Woodstock app]
The Woodstock app requires you to log in using your email address. After entering your registered email address, an authentication code will be sent to you. Please enter this code to log in.

[About logging into the AlpacaJapan Co., Ltd. website]
To log in to the AlpacaJapan Co., Ltd. website, you will need to enter your "Login ID (email address)" and "Login Password". For those who have been using the service since before August 2024, please log in using your 4-digit alphanumeric ID + 4-digit number, or the email address you use to log in to Woodstock. Those who opened an account after August 2024 should log in using their email address. Please also set a password upon your first login. You can reset your AlpacaJapan Co., Ltd. password at https://app.sec.alpaca.ai/user/password-reset.

Question 3

I cannot log in to the Woodstock app.

Accepted Answer

The Woodstock app uses email address login. Please enter the email address you registered with, and a verification code will be sent to you. Enter the code to log in. If you do not receive the email, please check your spam folder.

Question 4

I don't know my My Number Card password.

Accepted Answer

Even if you don't know your My Number password, you can verify your identity by taking a photo of your face. If this method is acceptable, please select "I don't know my password" in the app and proceed. If you wish to proceed without taking a photo of your face, please consider the My Number Card password reset steps below.

If you have forgotten your signature password (6-16 alphanumeric characters):
If you have forgotten your My Number Card's signature electronic certificate PIN (6-16 alphanumeric characters), you will need to apply for reset at the municipal office where you are registered as a resident. For details, please contact your municipal office. Alternatively, if you can use your My Number Card user authentication PIN (4-digit number), you can reset it using the smartphone app and a convenience store kiosk terminal.

How to Reset Your Signature Password at a Convenience Store
https://www.kojinbango-card.go.jp/220208_1/

If you enter your My Number Card signature password (6 to 16 digits) incorrectly five times in a row, the password will be locked, and you will be unable to use the corresponding electronic certificate. However, if your My Number Card user authentication password (4-digit number) is still valid, you can reset it using a smartphone app and a convenience store kiosk terminal.

For detailed instructions on how to use your smartphone and a convenience store kiosk terminal to reset your My Number Card signature password (JPKI PIN reset), please check the following website.

Public Personal Authentication Service Portal Site: "Resetting Your Signature Password at a Convenience Store"
https://www.jpki.go.jp/jpkiidreset/howto/index.html

Reference Site: https://faq.myna.go.jp/faq/show/4140?category_id=6&site_domain=default

If you have forgotten your My Number Card user authentication password (4-digit number)
If you have forgotten your My Number Card's card information input assistance PIN (4-digit number), you will need to apply for reset at the municipal office where your resident registration is located. For details, please contact your municipal office.

Reference Site: https://faq.myna.go.jp/faq/show/4141?category_id=6&site_domain=default

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