Question 1

What security measures are in place for managing personal information?

Accepted Answer

For information on how Woodstock Co., Ltd. handles and manages personal information, please refer to our Privacy Policy at https://woodstock.co/ja/legal/privacy-policy. For information on how Alpaca Japan Co., Ltd. manages personal information, please refer to https://sec.alpaca.ai/info/security/.

Question 2

Where can I open an account?

Accepted Answer

You can open an account through the Woodstock app. Please follow the on-screen instructions to proceed with the account opening process. A My Number Card is required to open an account. If you have added your My Number Card data to Apple Wallet, you can use that data to open an account (foreign nationals and those whose My Number Card name includes Roman letters should use other account opening methods).

Question 3

I don't know my login ID or password.

Accepted Answer

The Woodstock app requires you to log in using your email address.

A verification code will be sent to the email address you registered. Please enter the code to log in. If you do not receive the email, please check your spam folder.

Question 4

Can I open an account without using the app?

Accepted Answer

If you wish to trade using the Woodstock app, you will need to open an account with AlpacaJapan Co., Ltd. through the Woodstock app.

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