Question 1

Please tell me the specific steps for opening an account.

Accepted Answer

Our company offers account opening via My Number Card reading. You can open an account using one of the following three methods. Please note that you will need two passwords for your My Number Card: a signature password and a user authentication password.

① Scanning and reading your My Number Card (if you know the above passwords)

② Reading your My Number Card and taking a photo of your face (if you do not know the passwords)

③ Using My Number Card data linked to Apple Wallet

However, for foreign nationals, in addition to method ②, we also require the reading of your residence card or special permanent resident certificate.

Question 2

Where can I open an account?

Accepted Answer

You can open an account through the Woodstock app. Please follow the on-screen instructions to proceed with the account opening process. A My Number Card is required to open an account. If you have added your My Number Card data to Apple Wallet, you can use that data to open an account (foreign nationals and those whose My Number Card name includes Roman letters should use other account opening methods).

Question 3

I don't know my login ID or password.

Accepted Answer

The Woodstock app requires you to log in using your email address.

A verification code will be sent to the email address you registered. Please enter the code to log in. If you do not receive the email, please check your spam folder.

Question 4

Can I open an account without using the app?

Accepted Answer

If you wish to trade using the Woodstock app, you will need to open an account with AlpacaJapan Co., Ltd. through the Woodstock app.

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