Question 1

What are the requirements for applying to open an account?

Accepted Answer

Customers who meet all of the following criteria are eligible to apply for an account with us:

- You reside in Japan, and your country of residence is "Japan only."

However, this excludes those who are subject to US tax obligations in the United States (US citizens, US permanent residents, and US residents) due to US tax law.

- You have access to the internet.

- You have an email address.

Question 2

Where can I open an account?

Accepted Answer

You can open an account through the Woodstock app. Please follow the on-screen instructions to proceed with the account opening process. A My Number Card is required to open an account. If you have added your My Number Card data to Apple Wallet, you can use that data to open an account (foreign nationals and those whose My Number Card name includes Roman letters should use other account opening methods).

Question 3

I don't know my login ID or password.

Accepted Answer

The Woodstock app requires you to log in using your email address.

A verification code will be sent to the email address you registered. Please enter the code to log in. If you do not receive the email, please check your spam folder.

Question 4

Can I open an account without using the app?

Accepted Answer

If you wish to trade using the Woodstock app, you will need to open an account with AlpacaJapan Co., Ltd. through the Woodstock app.

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